Privacy Policy
Killeen Family Medicine + Urgent Care Clinic (“we,” “our,” or “the Clinic”) is committed to protecting your privacy and ensuring that your online experience with us is safe, secure, and transparent. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our digital services. By using our site, you agree to the practices described here.
1. Information We Collect
Personal Information: We may collect personal information when you:
Submit a contact form
Request an appointment
Sign up for updates
Communicate with us by email or phone
This information may include your:
Name
Email address
Mailing or physical address
Phone number
Other details you voluntarily provide
Non-Identifying Information: We may also collect general demographic information that does not personally identify you, such as:
ZIP code
Age range
Preferences and interests
Automatically Collected Information: When you visit our website, certain data is automatically gathered, including:
IP address
Browser type
Device information
Access times
Pages viewed
Referring website addresses
We use this data to operate, maintain, and improve the functionality and performance of our website.
2. How We Use Your Information
We use personal and non-personal information to:
• Provide the services you request
• Respond to your questions or communications
• Improve website performance and user experience
• Share updates about clinic services or programs
• Conduct internal analytics and reporting
We may contact you occasionally to share service updates, new offerings, or community announcements. You may unsubscribe from marketing messages at any time.
3. Sharing Your Information
We use the information we collect for various purposes, including:
• Trusted service providers who assist with website operations, email communications, analytics, or customer support
• Legal authorities, if required to comply with the law or to protect the rights, safety, and security of our patients and staff
Any third-party partners are required to maintain the confidentiality and security of your information.
We do not share sensitive personal information (such as race, religion, or political affiliation) without your explicit consent.
4. Cookies and Tracking Technologies
Our website may use cookies to:
• Personalize your browsing experience
• Remember your preferences
• Improve website performance
Cookies are small text files placed on your device. They do not give us access to your computer or personal data beyond what you choose to share.
You may choose to accept or decline cookies through your browser settings. Please note that disabling cookies may limit certain features of our site.
5. Security of Your Information
We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. This includes secure servers, encryption, and controlled access to sensitive data.
6. Medical Information & HIPAA Compliance
Any medical information you provide—online or in person—is protected under strict doctor–patient confidentiality and federal HIPAA regulations.
We will never display or share your medical information publicly or distribute it to third parties unless:
• Required by law, or
• Explicitly authorized by you
7. External Links
Our website may link to third-party sites for convenience or additional information. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing any information.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational changes, legal requirements, or user feedback. Updated versions will be posted on this page with the revised effective date. ou are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have questions, concerns, or feedback regarding this Privacy Policy, please contact us:
Killeen Family Medicine + Urgent Care Clinic
1601 E. Rancier Ave.
Killeen, TX 76541
Phone: (254) 312-9565
Email: killeenurgentcare@outlook.com